Thank you for choosing Hell Moose Performance LLC for your automotive performance needs! We are committed to providing you with top-quality products and efficient shipping services. Please review our shipping policy carefully to understand how we handle the delivery of your orders.
Shipping Times
- Processing Time: Orders are typically processed within 1-2 business days after payment confirmation unless otherwise noted. During peak seasons, processing times may be slightly longer.
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Build Time: Many of the items sold on this web store are made to order. Therefore some extra time (up to 5-10 business days) may be required for the item to be assembled and tested. Please check the description of the item to determine if there is a build time for it.
- Shipping Time: Shipping times vary depending on your location and the shipping method selected at checkout. We offer several shipping options, including standard, expedited, and international shipping. Please refer to the estimated delivery times provided during the checkout process.
- Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
Shipping Rates
Shipping rates are calculated based on the weight, size, and destination of your order. We offer competitive shipping rates for both domestic and international shipments, and you can view the shipping cost during the checkout process before completing your purchase.
Shipping Destinations
We ship to addresses within the United States and offer international shipping to select countries. Please note that international shipping may be subject to additional fees, customs duties, and taxes, which are the responsibility of the recipient. We recommend checking with your local customs office for more information on these charges.
Shipping Carriers
We partner with trusted shipping carriers such as USPS, FedEx, DHL, and UPS for domestic shipments and international carriers for worldwide deliveries. The choice of carrier may vary based on your location and the shipping method selected.
Shipping Restrictions
Please be aware of the following shipping restrictions:
- We cannot ship to P.O. boxes for international orders.
- Some products may have shipping restrictions due to their hazardous nature. These products will be clearly marked, and additional shipping fees may apply.
Damaged or Lost Shipments
While we take great care to ensure that your orders are well-packaged and protected, occasionally, packages may be damaged or lost during transit. If you receive a damaged package, please contact our customer support team within 48 hours of receiving your order. If your package is lost, we will work with the shipping carrier to initiate a trace investigation.
Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible once your order has been processed and shipped.
Contact Information
If you have any questions or concerns about our shipping policy, please contact us: Contact Us
Note: This shipping policy is subject to change without notice. Please refer to our website for the most up-to-date information on our shipping practices.